Orders Administrator
Company: West Coast Personnel
Location: Cape Town, Western Cape, South Africa
Salary: R18000 - 20000 per month
Employment Type: Full-Time
Job Description
Orders Administrator
Location: Cape Town, Western Cape, South Africa
Company: West Coast Personnel
Salary: R18000 – 20000 per month
Date: 2024-08-23
Job Title: Orders Administrator
Company: West Coast Personnel
Job Description
My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company’s KPIs are met, and each and every customer is impressedQualifications
- Minimum 2 years of working experience in administration.
- Familiarity with shipping & courier logistics and terminology and processes.
- Strong understanding of systems & stock with processing of orders.
- Excellent analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strong project management skills
- Accurate data entry skills and attention to detail.
- Excellent written and verbal communication skills
- Experience working with an accounting software package.
- Experience in running Shopify and Takealot Marketplace portal is essential!
- Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.
Responsibilities
- Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
- Oversee all sales orders are processed correctly across all sales channels & marketplaces.
- Work across our company & sales channel systems.
- Process the marketplace orders – Takealot & Makro which includes all paperwork required.
- Process the eCommerce orders daily – ensuring the warehouse team can pack and ship timeously.
- Oversee and manage logistics with couriers utilised to transport products to customers.
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Check inventory records to determine availability of requested merchandise.
- Receive and respond to customer queries if needed.
- Prepare invoice & shipping documents.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Filing of all documents required from fulfilling orders.
- Inspect outgoing orders for compliance with customers’ specifications & satisfaction.
- Adjust inventory records to reflect product movement.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
- Provide weekly and monthly reports as required for the smooth running of the business.
- Provide constant feedback and updates on aspects relating to sales reporting.
- Monitor customer feedback via the various tools and take immediate action as required.
- Provide weekly & monthly overview reports with insights on customer order KPIs.
- Attend operational daily Standup meetings.
OtherREF: SMAD20082024-3