Overview


Job title: VP – Service Management

Company: Barclays

Job description: Job Title : VP – Service Management Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do Working Flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: ‘Support designing & refresh of operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework. ‘Support defining the MI and reporting mechanism which is required to support BGSC ExCo to give a view around service performance and deliver a robust Service performance review mechanism to derive continuous improvement opportunities to enable service improvement. ‘Establish and maintain deep engagement with Service provider/managers to ensure Service Management is involved in service reviews and for process facilitation around any change in existing or new service, relevant control awareness and implementation ‘Face off internal/external service reviews/ Service Management audits/Control testing with relevant stakeholders. ‘Ensure Service Management framework is aligned with BX Management office, Service Owner & Head of Business priorities and progress is reported on a regular basis. ‘Develop and maintain relationships with service providers in BGSC locally in India. ‘Supporting BGSC’s alignment with Group strategy and programmes, quantifiably, from formation through to implementation ‘Drive and lead the strategy and transformation initiatives for BGSC Service Management, working in close collaboration within BX Management office, partnering on critical and strategic projects. ‘Monitor service performance standards & reporting critical service levels, controls, and cost metrics. ‘Regular monthly notifications of service performance MI updates/requirements and support for inputs to service portal ‘Conduit to resolution of identified issues raised by service recipients, managing resolution plans and working with stakeholders to mitigate and remediate as appropriate. ‘Working closely with the BX service management and AR CoE teams to ensure regulatory compliance. ‘Liaise with India BGSC colleagues to develop/produce holistic MI to reflect the contribution of the UK team to the overall entity. What will you be doing Service Delivery (70%) .Act as a subject matter expert on service management governance and reporting, providing advice and guidance to BGSC Service Providers and Service Recipients in an easy-to-understand manner. .Represent BGSC within BX Service Management office, BUK & BI businesses, being the primary contact for issue-escalation and resolution. .Oversee all IGAs/SLAs for BGSC services to and from BX, BUK & BI, working closely with the Governance Function to ensure compliance. .Be the point of contact in relation to services from BGSC, critically evaluating all proposals to ensure that they make sense through both a Financial and Performance-risk lens. .Apply a commercial lens to all engagement with all service recipients and providers, and the proposal/delivery of new initiatives from BGSC to and from its customers. .Assist the Head of BGSC UK Branch – India Service Management in developing strategic initiatives, exploring opportunities, and developing Business plans as required. .Support analysing and remediating BGSC service cost breaks and accurate reporting of the same. .Co-ordinate and be the point of contact with onshore service managers to assist/action on any queries/deliverables. .Provide oversight to the Regulated Services that are performed out of BGSC and support the implementation and execution of necessary controls around those services. Strategy, Governance and Analytics (20%) .Support the engagement with BX Service Management office and global service recipients to ensure a joined-up view of service, costs and benefits of BGSC services. .Develop, produce, and circulate/socialise monthly MI (quantitative / qualitative) for BGSC lead regularly monthly review meeting with Head of BGSC UK. .Support the management of India Service Management in meeting the service management, external and internal audit requirements. .Support the Governance & control function, liaising closely to ensure compliance to standards. Risk and Control Objective (10%) .Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards. What we’re looking for: .Awareness of the BGSC business .Understanding of Barclays’ processes .Excellent Stakeholder management skills .Advanced knowledge of Microsoft office tools, especially Powerpoint Skills that will help you in the role: .Understanding of the legal construct for BGSC and BX service management construct .Excellent interpersonal, leadership, networking and influencing skills .Minimum education required is Graduate. . Ability to manage conflict and be receptive to challenges. .Strong organisational and project management skills .Strong use of initiative and conceptual thinking .Strong judgement, analysis and decision-making skills. .Thrives on change and demanding priorities. Where will you be working Noida Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Location: Delhi

Job date: Sat, 23 Mar 2024 23:29:11 GMT