Overview


Job title: Vice President- Head Aftersales Service-APAC

Company: Michael Page

Job description:

  • Oversee all aspects of the after-sales service and support operations of a company
  • Ensure high levels of Customer Satisfaction, Develop and Implement Service Strategies
  • Manage a team of after-sales professionals, and drive continuous improvement in after-sales processes and systems
  • Maintain strong customer relationships, Maximise revenue opportunities from after-sales services in India, APAC, Europe & US

Overview of Key Responsibilities

Principal Software Architect, Trilogy (Remote) - $800,000/year USD
  • Oversee all aspects of the after-sales service and support operations of a company
  • Ensure high levels of Customer Satisfaction, Develop and Implement Service Strategies
  • Manage a team of after-sales professionals, and drive continuous improvement in after-sales processes and systems
  • Formulate spare part strategies for internal and external customers
  • Develop the global teams to optimise support, service processes, tools, and systems, while aligning with the internal quality team for regular audits as per standards and needs.
  • Maintain strong customer relationships, Maximise revenue opportunities from after-sales services in India, APAC, Europe & US
  • Create strategies to maximise revenue, efficiency & profitability in line with current target & projected

business growth while providing focused leadership ensuring that customers receive best-in-class service irrespective of geographical location * Lead a team of approx. 150 people and guide them to provide world-class services to the existing customers

  • Work with the marketing dept to organise promotional and marketing campaigns for After Sales offerings to create customer awareness

Technical Skills RequiredProduct Lifecycle Management

  • Performance Management, Problem Solving & Analytical Skills.
  • Troubleshooting & Problem Solving.
  • Working knowledge of products which have a combination of electrical, mechanical, and software within them
  • Experience in service operations
  • Spare Part Management
  • Inventory Management
  • Marketing and Business Development
  • Revenue Generation
  • Customer Relationship Management
  • Knowledge of contract renewals

Behavioural SKills Required

  • Communication Skills, Team Management, and Stakeholder Management.
  • Customer Centricity, Conflict Resolution & Negotiation Skills.
  • Comfortable in managing relationships at all levels from CEO down to entry-level staff starting their careers.
  • Ability to create a Can-Do mentality in the team while working in demanding and stressful situations as an OEM supplier.
  • Ability to create the best After-sales service strategies for Customers to gain repeat orders.

Oversee all aspects of the after-sales service & support company operations|Ensure high levels of customer satisfaction, develop service strategies

  • Leadership Candidate with 20-30 years of overall work experience with B. Tech Mechanical/Electrical/Mechatronics /Electronics/I&C and strong expertise in After-sales/Customer Service across India + Global Markets and has worked on Product Lines with a mix of Electrical/Electronics + Mechanical + Software
  • Ability to manage large teams sizes of 100+ members and guide them to provide world-class services to the existing customers
  • Prior Expertise in leading After-sales Service as an OEM while maintaining high levels of Customer Satisfaction
  • Ability to Collaborate at all levels with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, project team etc. to resolve issues and improve product/service quality and customer satisfaction
  • Ability to Establish adequate systems and processes with performance monitoring metrics to ensure a smooth handover from the projects department along with effectiveness and efficiency of after-sales operations for the customers and their sites.
  • Our client is a leading organisation with multiple manufacturing locations in India and dedicated R&D Innovation Centres and have their head office in Delhi-NCR with satellite offices across multiple regions across the globe
  • Leadership Role which reports into the CEO
  • VP Opportunity to Head After-Sales

Location: Delhi

Job date: Sat, 30 Mar 2024 23:28:07 GMT