Job title: Study Abroad Counselling Manager

Company: Elizabeth International U.K.

Job description: JOB DESCRIPTION We are seeking a committed and empathetic student counselor to join our mentoring team. The ideal candidate will guide and educate study abroad applicants through a comprehensive counseling program, serving as a facilitator to help students achieve their academic and career objectives during their study abroad experience. Building strong, supportive relationships and creating a welcoming atmosphere for students is essential. Successful candidates will have the chance to grow within our core team and access excellent development opportunities. – Provide leadership and guidance to the study abroad counseling team. – Foster a positive and productive work environment. – Conduct regular performance evaluations and provide feedback. – Facilitate ongoing training and professional development. – Oversee the mentoring process for students. – Ensure counselors assess students’ needs effectively. – Review and approve counselor recommendations. – Stay updated on study abroad industry developments. – Provide regular training sessions to the counseling team. – Develop strategies to optimize lead management processes. – Monitor inbound and outbound calls and follow-ups. – Analyze lead data and performance metrics. – Set high standards for customer service delivery. – Address escalated student queries promptly. – Foster a culture of continuous improvement. – Oversee accurate maintenance of student records. – Generate reports on key performance indicators. – Use data insights to inform decision-making. – Collaborate with other departments to align goals. – Build and maintain relationships with stakeholders. **REQUIREMENTS** – Minimum 3 year experience in the study abroad industry. – Good knowledge and experience in Overseas Education. – Passion for delivering the highest levels of customer service at all times. – Great Listeners who have the ability to build friendly relationships with customers. – Excellent interpersonal, mediation and communication skills. – Individuals with the ability to approach any situation with patience and powerful empathy. – A high level of self-motivation, commitment, and dedication. If you have the skills and experience required for this position and are passionate about international education, we encourage you to apply. Rush your CV to [HIDDEN TEXT] Job Type: Full-time Location: Cochin, Kerala Experience: 3 years in Study Abroad Industry (Preferred)

Location: Ernakulam, Kerala

Job date: Mon, 18 Mar 2024 23:33:39 GMT