Overview

Job title: Sr. Customer Service Representative / CSR

Company: Contrado

Job description: Help people with our products to total satisfaction and promote our brands to customers via Chat, Phone, Email, and social networks as required. An individual who wants to meet new people and always knows the right thing to say, both to customer and employees. Essential Skills Abilities The ideal candidate has excellent communication skills and writing skills – Fluent in English Required Assist the customer via email, chat & phone & secure an outstanding Customer Experience in a multitasking environment: you need to both LOVE & WOW the customer every single time (special focus to New & Gold Customers) Be both Support & Sales (upsell, cross-sell) focused Open to Challenges. Experience in Design and Art welcome. High energy core skills: Drive, Enthusiasm, Persistence, Winning Mentality, Positivity. Persuasive approach with good communication skills, manners, and patience Comfortable to work in rotational shifts (including night shifts) & 6 days a week (40 hours). Comfortable to work on public and bank holidays. Candidate with some understanding of western customers – Required Perks Every minute you work is paid. Mediclaim Insurance & Accidental death Insurance coverage Employee referral bonus scheme. 28 days holidays (up to 35 depending on years of service). No Sandwich leave policy. Enjoyable atmosphere, fast-Paced, fun, and creative space. Canteen full of fruits & beverages Learning & Growing Opportunity

Location: Ahmedabad, Gujarat

Job date: Sat, 04 May 2024 22:57:17 GMT