Job title: Service Coordinator Field operations

Company: Lenovo

Job description: Service Coordinator Field operationsGeneral InformationReq #WD00063701Career area:ServicesCountry/Region:IndiaState:MaharashtraCity:MumbaiDate:Wednesday, April 24, 2024Working time:Full-timeAdditional Locations:

  • India – Mahārāshtra – Mumbai
  • India – Mahārāshtra – Mumbai

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsClient Experience

Associate technical Consultant
  • Must be able to interact with the Client (Customer) as and when necessary
  • Must be able to answer the queries based on the preparedness from the contract
  • Must on the top of all the issues with the Customer environment

Account Management

  • Must be on the top of account particulars
  • Must be able keep a track of the lifecycle of the deployed devices
  • Must have good experience & knowledge in Invoicing the customers
  • Must have good experience in settling payouts to suppliers and partners
  • Must be well versed in Purchase Order administration

Service Management & Productivity Improvement

  • Must have a thorough knowledge of Account Operations
  • Must be able to manage the incidents and requests for the Customers
  • Must Liaise with Premier Support services and Technical Account Managers to resolve the customer issues at priority
  • Manage Customer escalations
  • Prepare documentation to Track SLA and any other required reporting
  • Ensure Customer Satisfaction at all times.
  • Provides technical feedback on process issues to improve overall service delivery
  • Good knowledge of Excel (i.e., standard functions – aggregation, pivots, look ups, etc.)
  • High level of comfort with large sets of data and attend to detail and passion for accuracy
  • Problem-solver, with analytic thinking to apply root cause analysis
  • Prioritize multiple work assignments and meet deadlines.
  • Knowledge of Microsoft and/or Google Suite
  • Good listening and collaboration skills Able to work collaboratively & effectively with all lateral teams.
  • Should be comfortable working in a fast-paced environment and be able to adhere to policies and procedures while using sound judgment to solve problems.

Should display a positive attitude and strong work ethic at all time

  • 4-5 years project coordination experience, ideally in services environment
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Skilled in Excel/ Reporting
  • Persistent, detail oriented, able to multitask
  • Mix of Services to Technical – 80:20
  • Must have attitude towards learning and implementing newer things often.

Additional Locations:

  • India – Mahārāshtra – Mumbai
  • India – Mahārāshtra – Mumbai
  • India
  • India – Mahārāshtra
  • India – Mahārāshtra – Mumbai , * India – Mahārāshtra – Mumbai

Location: Mumbai, Maharashtra

Job date: Sun, 05 May 2024 05:10:55 GMT