Job title: Senior Officer, Customer Service Officer, Consumer Banking Group

Company: DBS Bank

Job description: Job Purpose

  • Execute all aspects related to branch operations in a timely and effective manner
  • Ensure effective customer service
  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

Manager - Direct Sales - Insurance (2-5 yrs) Delhi NCR (BFSI Sales)
  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
  • Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
  • Process cash transactions, transfer transactions and clearing of instruments
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities


  • 2-4 years Banking Experience

Education / Preferred Qualifications :

  • Graduate preferably Banking/Commerce

Core Competencies

  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with clients.
  • Responsible
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.

Technical Competencies

  • Good Computer Knowledge

Work Relationship

  • Team player
  • Self-motivated and takes initiative

DBS India – Culture & BehaviorsDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

  • Ensure Customer Focus by Delighting Customers & Reduce Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
  • Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
  • Maintain the Highest Standards of Honesty and Integrity

Location: Raipur, Chhattisgarh

Job date: Thu, 02 May 2024 07:45:18 GMT