Job title: Senior Customer Value Partner
Job description: Job Requirements Phenom People is looking for a Senior Customer Value Partner to join our Customer Support team in Visakhapatnam, Andhra Pradesh, India. This is a full-time position in the Customer Success department. The Senior Customer Value Partner will be responsible for developing and maintaining relationships with customers to ensure their satisfaction and loyalty. The successful candidate will be a customer-focused individual who is able to identify customer needs and provide solutions to meet those needs. Responsibilities Develop and maintain relationships with customers to ensure their satisfaction and loyalty Identify customer needs and provide solutions to meet those needs Monitor customer feedback and provide feedback to the appropriate departments Develop and implement strategies to increase customer retention Analyze customer data to identify trends and opportunities for improvement Develop and implement customer loyalty programs Assist with customer inquiries and complaints Develop and maintain customer service standards Requirements Bachelor’s degree in Business Administration, Marketing, or related field 5+ years of customer service experience Excellent communication and interpersonal skills Ability to work independently and as part of a team Ability to analyze customer data and identify trends Knowledge of customer service best practices Proficiency in Microsoft Office Suite Work Experience What You’ve Done Bachelor’s degree in a related field 2+ years of customer service experience Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Proficiency in MS Office and CRM software Knowledge of customer success best practices Ability to work in a fast-paced environment Basic Qualifications 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Preferred Qualifications 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management. Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus. Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company Strong verbal and written communication skills Experience in providing trainings, demos, and participate in webinars/conferences Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
Location: Visakhapatnam, Andhra Pradesh
Job date: Thu, 25 Jan 2024 23:59:30 GMT