Overview

Job title: Product Support Engineer – Freelance Interviewer

Company: Futuremug

Job description: Skills and Qualifications:Excellent written and verbal communication skills.Experience using CRM systems, Salesforce.com preferred.B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.10+ years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.

Location: Thiruvananthapuram, Kerala

Job date: Wed, 20 Mar 2024 00:36:23 GMT