Job title: People Ops PTT – Associate

Company: PwC

Job description: Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS – OperationsManagement Level AssociateJob Description & Summary A career in our Human Resources Function practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.Our team helps our clients assess and improve the effectiveness of their Human Resources functions in enabling the business to maximise return on their human capital. You’ll focus on assessment and enhancement of an organisations Human Resources functional capability through policy change, process optimisation, and performance monitoring.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.
  • Share and collaborate effectively with others.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Handle, manipulate and analyse data and information responsibly.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with developments in area of specialism.
  • Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
  • Build and maintain an internal and external network.
  • Seek opportunities to learn about how PwC works as a global network of firms.
  • Uphold the firm’s code of ethics and business conduct.

Job DescriptionDemonstrates abilities and/or record of success at the following:Technical AcumenPerforming day to day configuration within a technology platform including but not limited to workflows, catalog items, scripts and service portal;Possessing basic technical experience with ServiceNow HRSD or ITSM, Workday and other vendor SaaS systems;Experience programming with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, SSO, SAML, JSON, etc.);Creating and/or maintaining components such as Server and Client–side scripts, ACLs, Business Rules, UI Actions, Script Includes, Import Sets, Flow Designer, Transform Maps, ScheduledJobs, UI Policies, AJAX;Coordinating between the business users, the software vendor and Information Technology (IT), and other groups using an Agile/Scrum methodology to integrate, enhance, and implement newsystems and provide recommended solutions which meet the needs of the business;Previous consulting or business analyst experience.Leveraging project management tools and methodologies as well as auditing skills to test completeness or find errors and/or analyzing complex data sets preferably utilizing Alteryx orThe best jia similar technology; and,Possessing the willingness and ability to secure appropriate ServiceNow certifications required to support, maintain and configure systems.Translating technical processes into common language for a wide audience;Working knowledge in technologies such as Alteryx, Google scripting, UI Path, and data visualization tools.Business AcumenUnderstanding of Human Capital (HC) processes, procedures and reporting, specifically in the areas of OnBoarding, OffBoarding, Global Mobility and Case Management;Understanding how HC systems and future enhancements support both the Firm’s and HC’s priorities, along with identifying potential downstream and upstream implications to other areasof People Operations;Being an iterative thinker with demonstrated experience working on teams who are solving problems with creativity while utilizing both positive and negative testing skills;Identifying user requirements, coordinating user acceptance testing and producing recommendations to improve the end user experience;Possessing experience aggregating various, often unrelated data points or data sets to determine root cause or to support processes that benefit multiple stakeholders or impact multiplesystems cohesively;Identifying opportunities for process refinement or recreation and supporting effective brainstorming while functioning as a creative problem solver;Presenting information and insight to team leaders in both written and spoken methods of communicationCreating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs).Relationships/Whole LeadershipWorking independently and team in delivery of day-to-day operation;Possessing self-motivation and contributing individually as well as part of the human capital and shared services team;Demonstrating attention to detail and dedication to quality in relation to data analysis and system troubleshooting;Handling multiple, time-sensitive deliverables while focusing on the quality of work delivered to clients;Escalating issues in a timely & efficient manner to supervisors and relevant stakeholders;Demonstrating ownership and accountability over work products;Sharing and collaborating within the People Technology team, keeping peers & leadership informed of issues & progress, as well as escalating problems to team leadership.Shift time : 2 PM to 11 PM IST (4 to 5 Hours Overlap with US)Location : BangaloreEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date July 31, 2024

Location: Bangalore, Karnataka

Job date: Thu, 09 May 2024 07:04:28 GMT

OTC Process Rep, Assoc