Job title: Merchant Services-ME Relationship Officer – Vyapar RO – Badgam

Company: HDFC Bank

Job description: Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Relationship Officer – Vyapar RO (152_210_100158)

OTC Process Rep, Assoc

Office Location: Budgam Badgam (Branch)

Position description:

Merchant Services-ME Relationship Officer – Vyapar RO

Primary Responsibilities:

  • Relationship Officer will be responsible for ensuring engagement & Visitation of all Digital portfolio merchants assigned.
  • Vyapar Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition,
  • maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
  • Vyapar Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
  • To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
  • To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio basis expansions by the existing merchants
  • (New outlet/New business line), self-employed segments, existing customer leads.
  • To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
  • Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.
  • The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
  • Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
  • Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
  • Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:

  • Cross Sell – CC , CASA , Asset, TPP etc.

Reporting Team

  • Reporting Designation:
  • Reporting Department:

Educational qualifications preferred

  • Category: Bachelor’s Degree
  • Field specialization: Commerce
  • Degree:
  • Academic score: Pass
  • Institution tier: Any

Required Certification/s:


Required Training/s:

Basic product and process training

Required work experience

  • Industry: Banking preferred – but not a constraint
  • Role: Any
  • Years of experience: 0 to 3

Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Basic computer and mobile applications knowledge.

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities

  • Physical: Sales call and field visits..
  • Other:

Work Environment Details:

Specific requirements

  • Travel: Local travel for customer meetings
  • Vehicle: Preferred(At least two wheeler)
  • Work Permit: NA

Other details

  • Pay Rate: As per industry norms and labour laws
  • Contract Types: Permanent
  • Time Constraints: None
  • Compliance Related: As per Bank`s laid down policies
  • Union Affiliation: NA

Location: Budgam, Jammu & Kashmir

Job date: Wed, 08 Nov 2023 06:32:36 GMT