Job title: Marine Administrative Support Staff

Company: RINA

Job description: RINA is currently recruiting for a Marine Administrative Support Staff to join its office in Mumbai within the Marine Asia Region Division.MissionA Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.#LI-KS1Key Accountabilities1. Customer Data Management (if needed):
– Create and maintain accurate customer records in the database.
– Ensure that customer information is up-to-date and complete.
– Handle customer inquiries related to account information and updates.
2. Offer Management:
– Collaborate with business development teams to insert offer in the internal system
– Provide customer with complete and accurate offer documents
3. Contract and Customer Order Processing:
– Manage and update contract, ensuring accuracy and completeness.
– Receive and process customer orders, ensuring accuracy and completeness.
– Coordinate with relevant departments to fulfill orders in a timely manner.
– Update customers on order status and expected delivery dates.
4. Invoicing (if needed):
– Generate and issue invoices to customers based on sales orders or service agreements.
– Verify the accuracy of invoice details, including pricing and quantities.
– Handle invoice-related inquiries and discrepancies.
5. Payment Processing (if needed):
– Monitor and track customer payments.
– Coordinate with the finance department to ensure timely and accurate payment processing.
– Address payment-related inquiries and issues.
6. Timesheet Management (if needed):
– Remind technical staff to submit accurate and timely timesheets for each project.
– Ensure timesheets are completed in accordance with company policies and client requirements.
7. Customer Communication:
– Communicate with customers to provide information about products, services, and order status.
– Respond to customer inquiries and resolve issues promptly and professionally.
– Send out communication regarding invoices, payment reminders, and other relevant updates.
8. Problem Resolution:
– Identify and address customer concerns, working collaboratively with other departments as needed.
– Investigate and resolve billing discrepancies or disputes.
– Ensure a high level of customer satisfaction through effective problem resolution.
9. Compliance and Documentation:
– Ensure compliance with company policies and procedures in customer interactions.
– Maintain accurate and organized records of customer communications, transactions, and invoices.EducationBachelor’s Degree in Business Administration Finance ManagementQualifications– While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
– Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
– Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.Competencies

  • CLIENT INTIMACY – Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
  • EARN TRUST – Take everyone’s opinion into account and remain open to diversity
  • PROMOTE SUSTAINABLE DEVELOPMENT – Promote commitment by keeping promises as a Role Model
  • MANAGE EMOTIONS – Recognise one’s and other’s emotions and express and regulate one’s reactions
  • PIONEER CHANGE – Actively embrace change and benefit from the new circumstances
  • BUILD NETWORK – Forge trust relationships, across departments, and outside the organization
  • MAKE EFFECTIVE DECISIONS – Structure activities according to priorities, actions, resources and constraint
  • ADDRESS THE WAY – Have a big picture of different situations and reinterpret it in a perspective way
  • THINK FORWARD – Capitalise on experiences and translate them into action plans for the future

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety – and sometimes also economic and financial – sustainability.At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

Location: Mumbai, Maharashtra

Job date: Thu, 14 Mar 2024 02:22:43 GMT

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