Overview

Job title: Inbound / Outbound / Backoffice

Company: Cogent E Services

Job description: Company Overview Cogent E Services is an end-to-end Customer Experience (CX) solutions provider with a strong presence in the IT Services and IT Consulting industry. We offer omni-channel solutions to clients across various customer interaction touch-points. With our data analytics and technology-driven approach, we help clients derive valuable insights and effectively manage customer interactions. Job Overview Fresher: Less than 1 year of experience, Full-Time job in Thane, Maharashtra, India Qualifications And Skills Strong communication skills in English and Hindi Ability to speak and understand regional languages is a plus Good problem-solving and decision-making skills Attention to detail and accuracy Ability to multitask and prioritize workload Basic computer knowledge and proficiency in MS Office Positive and customer-focused attitude Ability to work well in a team Roles And Responsibilities Handle inbound and outbound customer interactions Provide excellent customer service and support Address customer queries, concerns, and escalations Process customer orders and requests accurately Complete administrative tasks related to back-office operations Maintain accurate records and documentation Collaborate with team members to meet targets and deadlines Address 4th floor Kalpataru Prime Near Ashar IT road no 16 wagle estate Thane West 400604

Location: Thane, Maharashtra

Job date: Tue, 19 Mar 2024 23:01:36 GMT