Overview

Job title: Customer Support- Technical Support

Company: Stonewain Systems

Job description: Customer Support- Technical Support EXPERIENCE REQUIRED: 2- 5 Years LOCATION: Chandigarh PROFESSIONAL QUALIFICATION: Graduate in B.Tech B.Sc IT/ B.Sc/ MCA/ Diploma etc KEY SKILLS: Good Knowledge of UNIX and SQL. Proficiency in operation and MS Office. Excellent verbal and written communication skills. Knowledge about domain/ hosting/ emails will be an added advantage. Roles Responsibilities: Part of the team that manages and supports 24/ 7 production systems with an on- call rotation Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Monitor all alerts and maintain logs of all issues and ensure resolutions. Responsible for monitoring and maintaining all environments including development, QA, UAT and production. Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases. Monitor process and software changes that impact production support. Research, develop, and deploy automation scripts and tools to improve the team’s overall efficiency. Document and execute disaster recovery processes.

Location: Chandigarh

Job date: Fri, 26 Jan 2024 23:45:55 GMT