Overview

Job title: CRM Executive – Rohini, Delhi

Company: Aimlay

Job description: CRM Executive Interact with customers and make follow-up calls in order to collect the amounts due and Upselling. Building and maintaining a relationship with the existing clients. Engage, Retain and Upsell existing customer accounts by delivering great customer experiences. Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship. Timely payment & collections from the customers Interaction with customers Emails & over the phone. Process payments and refunds Increasing the company’s sales by upselling its services. Resolve billing and customer credit issues Update account status records and collection efforts Updating the existing customers on the ongoing projects. Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status. Required Candidate profile Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role Team handling experience is a plus point. Knowledge of billing procedures and collection techniques Working knowledge of MS Office and databases Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills

Location: Delhi

Job date: Fri, 15 Mar 2024 23:53:46 GMT