Overview


Job title: Credit cards-Sales Officer – Leh

Company: HDFC Bank

Job description: Group Company: HDFC Bank Limited

Designation: Credit cards-Sales Officer

CCTV Installation

Position description: Acquiring new customers for payment business and to ensure quality customer service is delivered.

Primary Responsibilities:

  • Acquiring credit card business from in house and open market clients from various modes available :
  • This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
  • Lead generation of customers and closure by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible
  • Checking eligibility, explaining features and pricing, is required for getting the application picked physically or through digital mode
  • Tracking business picked for timely submission and processing :
  • Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis.
  • In case of FTNR, timely intervention to cure the same is required.
  • Ensuring activation of the Credit cards sold :
  • Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance
  • Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales

Additional Responsibilities:

  • X-sell other products of the bank
  • Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
  • Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
  • Ensure quality customer service is delivered :
  • Handling client queries or card related issues raised to branches and channel like corporate salary or during activities.
  • This helps in increasing spends and reference generation

Educational qualifications preferred

  • Category: Bachelor’s Degree, Master’s Degree

Required work experience

  • Industry: Marketing
  • Role: Sales officers/Sales Executives
  • Years of experience: 0 to 3

Key Performance Indicators:

KP/EC/SC

Required Knowledge:

Experience in sales

Required Skills:

  • Good Team spirit
  • Interpersonal skill
  • Time Management
  • Good communication skill
  • Proactive & focused approach
  • Ability to convince & influence strong selling skills

Other:

  • Reporting Designation: Sales Manager -Credit Card
  • Reporting Department-Sub BU: Credit cards – Sales

Specific requirements

  • Travel: Customer Visits

Other details

  • Contract Types: PERMANENT

Location: Leh, Jammu & Kashmir

Job date: Wed, 17 Jan 2024 02:00:25 GMT