Overview

Job title: Call Quality Analyst

Company: Alphawizz Technologies Pvt. Ltd.

Job description: Company OverviewAlphawizz Technologies Pvt. Ltd. is a design studio partnering with global brands to create exceptional digital products. With a team of tech-lovers focused on innovation, we redefine digital excellence in the IT Services and IT Consulting industry.Job OverviewFresher with less than 1 year of experience needed for the role of Call Quality Analyst at Alphawizz Technologies Pvt. Ltd. in Indore, Madhya Pradesh, India. This is a Full-Time position with opportunities to enhance listening, quality assurance, IT sales, surveillance, and monitoring skills.Qualifications and Skills

  • Listening skills to understand and analyze call interactions
  • Experience in quality assurance and monitoring preferred
  • Ability to work in a non-tech environment with a focus on IT sales
  • Strong surveillance skills to detect issues and propose solutions

Roles and Responsibilities

Operations Consultant (Projects and Experience) (RES01883)
  • Monitor and evaluate customer calls to ensure quality standards are met
  • Provide feedback and coaching to Manager for performance improvement
  • Analyze call data to identify trends and recommend process enhancements
  • Collaborate with the team to maintain high-quality call services
  • Conduct regular audits to assess call quality metrics

Location: Indore, Madhya Pradesh

Job date: Fri, 29 Mar 2024 05:38:58 GMT