Overview


Job title: Automation Support Engineer

Company: Williams Lea

Job description: Key ResponsibilitiesThe Automation support engineer will be and will be accountable for monitoring and handling user issues of implemented RPA Solutions in a timely manner based on the agreed business services levels.The role demands a good level of technical skill in understanding applications, network, databases, servers, and storage troubleshooting and analysis, ensuring any support activities and remain aligned with Williams Leas security and client compliance policies. The role will provide global support and interfaces as necessary to provide support with consistency across all regions and aligns with peers in other regions as needed.Responsibilities:Providing Support for the WL Automation latform, solving customer issues and addressing customer queriesPerform the required Platform operational activities and performing checksMonitoring of the Automation Platform, ensuring the stability of the serviceDaily administration of the PROD environment (Running processes, maintaining resources, viewing process and software robot logs etc.) and perform daily health checkIncident Management – handling and resolving the day to day issues pertaining to production environment inline with the agreed SLAsAnalyze the tickets raised and perform RCAManaging and investigating exceptionsPrioritize the defects for resolution, including planning the testing of fixesEnsure compliance with the Automation CoE policy, standards, and guidelines.Ensure the platform meets the relevant security standards and policiesMaintaining RPA quality standards by establishing and enforcing the CoE and organisation standardsEnsure adherence to ITIL policies and processes such as change management, incident management and problem management.Contribute to the Automation service catalogue, assisting to ensure it stays UpToDate and achieving against agreed service levelsEnsure service transition standards are followed, embedding of error capture and reporting, optimal levels of monitoring across platform and process automation layers.Implement improvements for the maintenance / housekeeping activities to promote healthier eco-systemsBuild and maintain close relationships with 3rd party providers to ensure they provide a quality service.Participate In regularly meetings with vendors to undertake and oversee quality reviewsProvide concise reporting to the Head of automation support and the CoE team.Job RequirementsEssential SkillsYou hold a degree in Computer Science or related IT discipline and have 3 – 5 years’ experience in RPA development and or Application Operations SupportYou have an experience with RPA products like Blue Prism, UIPath, Automation Anywhere or otherPosses development skills in UI Pith, SQL, Software Design, and Data analyticsYou have knowledge of Incident Management, Change-Management Process, knowledge of ITIL standardsExcellent understanding and application of development standards and practicesExcellent understanding and application of testing standards and practicesExcellent understanding of release, deployment, and service transition managementExcellent understanding of Change management standard and working practicesStrong attention to detail and analytical skillsExcellent communication skillProven ability to independently overcome obstacles and resolve complex problemsOutstanding communication skillsShould be open to work in shiftsExperience3 – 5 years in a Global IT environment working with multiple disciplines to deliver support services in line with customer needs3+ Years in a global operations environmentExperience in automation products like Power Automate, Automation Anywhere and UiPathDesired SkillsRelevant technology qualification highly desirable such as Program Management Professional, ITIL or Prince Practitioner or equivalent experience.Certification in the relevant function area of Robotics Process Automation is preferredWorking in a virtual Global teamExcellent understanding of the process landscape and SDAsDesired Technologies:C# .NETASP .NETJavascriptJQuery,CSS,HTML,.NET MVCRDBMS, MSSQL TSQL, PostgreSQL PG/PLSQL, MySQL) & DB DesignOptional TechnologiesVB .NETKendo UI

Location: Kochi, Kerala

Job date: Fri, 10 May 2024 23:23:54 GMT