Overview

Job title: Asst. Customer Support Lead – Goa

Company: DinePalace.com / Foodme.Mobi

Job description: This is a remote position.

We are looking for a Asst. Customer Support Lead to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department’s profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Officer - Quality Assurance

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.

Requirements

-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager

-Excellent understanding of management techniques

-Proficiency in English

-Knowledge of customer service tools, databases, and software at a working level

-Ability to lead and strategize Well-developed client-facing and communication abilities

-Advanced multitasking and troubleshooting abilities

-Available to work as per EST time 9:00am – 5:30pm

Benefits

– Friendly Environment

– Guaranteed Growth

Location: Goa

Job date: Sun, 17 Mar 2024 23:54:55 GMT