Job title: ABFL-Area Distribution Head-SME-Tier 1-Delhi

Company: Aditya Birla Group

Job description: Job Description:
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Supporting Actions (Max 1325 Characters)

  • Identify business growth opportunities across the location, build direct/Retail DSAs channel/ new client acquisition strategies and tap growth opportunities to achieve area targets
  • Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Relationship Managers.
  • Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Area.
  • Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the areas.
  • Scan the location market and its competitive offerings on a periodic basis, report on emerging trends and business opportunities for the mortgage segment to the head office
  • Engage with retail DSA channel partners and develop a touch point management system for faster customer connectivity
  • Conduct engagement programs and sales trainings to develop channel partners
  • Monitor SLAs, sales efficiencies and RoIe of channels
  • Effectively deploy schemes and prioritize sales of high revenue products and structures
  • Monitor client servicing metrics, develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards
  • Encourage the implementation of improved processes and best practices in order to enhance operational productivity
  • Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth
  • Monitor customer issues and complaints and drive necessary action to address the same
  • Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations
  • Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals
  • Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to Cluster Area Heads.
  • Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards
  • Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives

Location: Delhi

Job date: Fri, 26 Jan 2024 23:49:41 GMT

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